Privacy Statement

1. Introduction

Welcome to Checkmate Technology, a leading provider in the healthcare service industry. We are dedicated to delivering exceptional services while prioritizing the confidentiality and security of our users' personal information. Your trust is fundamental to our partnership, and we are committed to maintaining this trust by handling your data responsibly and transparently.

At Checkmate Technology, we understand the sensitivity of healthcare-related information and the importance of protecting personal and professional data in our ecosystem. This Privacy Policy serves as our pledge to you, outlining our practices and the measures we take to safeguard your information. We believe in empowering our users with clear information about their data rights and our data handling practices.

Our Privacy Policy is designed to provide a thorough understanding of the types of information we collect, how it is used, and the circumstances under which it may be shared. It also details your rights concerning your data, including how to access and update your information or make inquiries about our privacy practices.

We are committed to continuous improvement and adherence to the highest standards of data protection and privacy. This commitment is reflected in our policies, which are developed in alignment with global privacy regulations and best practices. By engaging with Checkmate Technology’s services, you entrust us with your personal information, and we take this responsibility seriously. We strive to use this information solely to enhance your experience, improve our services, and create a secure and efficient platform that meets your needs.

As the digital landscape and privacy regulations evolve, so will our Privacy Policy. We aim to keep you informed and in control of your data, ensuring that you have a clear understanding of how we manage your personal information to provide the services you rely on.

Thank you for choosing Checkmate Technology. We look forward to serving you with integrity, respect, and a steadfast commitment to your privacy.

2. Scope of This Policy

This Privacy Policy serves as the foundation for our interactions with all individuals and entities that engage with Checkmate Technology. It is applicable to the comprehensive suite of services and platforms we offer, encompassing our mobile applications, websites, and any other digital or physical interactions facilitated by our technology solutions. 

Who is Covered?

• Patients:Individuals who utilize Checkmate Technology to seek and receive healthcare services. Whether you are scheduling a consultation, receiving treatment, or accessing health-related information, this policy governs how your data is handled.

• Service Providers: Healthcare professionals and entities that partner with Checkmate Technology to deliver services. This includes doctors, nurses, administrative staff, and any other service providers who use our platform to offer care and support to patients.

What Does This Policy Cover?

• Data Collection: Detailed information on the types of data we collect, including personal identifiers, health information, transactional data, and interactions with our services.

• Data Usage: How we utilize the information collected to provide, enhance, and personalize our services, as well as for legal, marketing, and administrative purposes.

• Data Sharing: The circumstances under which we may share data with third parties, including other users, service providers, and in response to legal requirements.

Geographical and Jurisdictional Considerations:

Our policy is designed to be globally applicable, respecting and complying with the privacy laws and regulations of each jurisdiction in which we operate. We recognize that privacy laws vary around the world, and our practices are adapted to meet these regional requirements. This means that the way we handle your data may differ based on your location, always aiming to provide the highest level of privacy protection.

Technological Scope:

We embrace the rapid evolution of technology within the healthcare sector. As such, this policy covers not only current digital interactions but also anticipates future developments and innovations within our services. We are committed to continuously updating our privacy practices to safeguard your information against emerging risks and to comply with advancements in data protection legislation.

By engaging with Checkmate Technology’s services, you acknowledge and agree to the terms outlined in this Privacy Policy. We encourage you to review this document regularly to stay informed about how we are protecting your information. Our goal is to ensure transparency in our data practices and to provide you with clear, accessible information about how we manage and protect your personal data.

3. Information We Collect

At Checkmate Technology, we gather various types of information to facilitate the provision of our services, enhance user experience, and ensure the highest standards of healthcare and operational efficiency. The information collected falls into several categories:

A. Information Provided by You

We collect personal information directly from our users to establish and manage their accounts, and to enable the delivery of our services. This information includes:

• Personal Identification Information: Your name, contact details, date of birth, and other identifiers help us personalize your experience and ensure the accuracy of the services provided.

• Account Details: Username, password, and other information related to account setup and management are essential for accessing our services.

• Payment Information: Financial details, such as credit card numbers or bank account information, are used to process payments for the services rendered.

• Health and Service Information for Patients: Medical history, current health status, and service requirements are collected to tailor healthcare services to individual needs.

• Qualifications and Background for Service Providers: We gather information about professional credentials, background checks, and service history to verify the qualifications and integrity of the healthcare providers using our platform.

B. Information Generated Through Service Use

As services are provided and accessed through our platform, we automatically collect information related to these interactions:

• Geolocation Data: We gather information about professional credentials, background checks, and service history to verify the qualifications and integrity of the healthcare providers using our platform.

• Service Transactions and Interactions: Details of the healthcare services requested and provided, including time, duration, and specifics of the service, are collected to maintain a record of the engagement and for billing purposes.

C. Information from Third Parties

We receive information from various external sources to complement and enhance the data we collect directly from our users:

• Referral Programs: Information about new users referred by existing users helps us expand our services and reward users for their referrals.

• Partners and Affiliates: Collaborations with other organizations and platforms may result in the exchange of information to improve service delivery and user experience.

• Public and Legal Sources: To comply with legal obligations, we may collect information from public records or as required by law enforcement and regulatory bodies.

The information we collect is pivotal in creating a seamless and efficient experience for our users. It enables us to optimize our service offerings, ensure the safety and security of our platform, and meet the regulatory requirements of the healthcare industry. We are committed to transparency in our data collection practices, ensuring that users understand why and how their information is collected and used.

4. Use of Your Information

At Checkmate Technology, the information we collect serves multiple purposes, all aimed at enhancing the quality and efficiency of the services we provide to our users. Here’s how we utilize the data we gather:

A. Service Provision and Personalization

• Creating and Managing User Accounts: We use personal and account details to create and maintain user profiles, facilitating smooth access to our services.

• Service Delivery: Information such as geolocation, health status, and service preferences is used to match patients with suitable service providers, schedule appointments, and ensure that the services are tailored to the users’ needs

• Payment Processing: Financial information is utilized to process payments for services rendered, ensuring a seamless transaction experience for both patients and service providers.

B. Safety and Security

• Identity Verification: To prevent fraud and unauthorized access, we use personal identification information to verify the identities of our users.

• Health and Safety Compliance: We collect and use health-related information to comply with healthcare standards and regulations, ensuring the safety and well-being of both patients and service providers.

C. Customer Support and Communication

• Support Services: We use contact information and service interaction data to provide timely and effective customer support, addressing any issues or queries that may arise.

• Feedback and Improvement: User feedback and interaction data are crucial for us to understand user satisfaction and to identify areas for service improvement.

D. Research and Development

• Innovation: We analyze usage patterns, service delivery outcomes, and user feedback to develop new features, services, and technologies that enhance the healthcare experience.

• Market Analysis: Data is used to conduct market research and analysis, helping us to understand industry trends and align our services with user needs.

E. Marketing and Communication

• Promotional Activities: With user consent, we may use contact information to send updates, newsletters, and promotional offers related to our services.

• User Engagement: Information about user preferences and service usage helps us tailor our marketing strategies to be more effective and relevant to our user base.

F. Legal and Regulatory Compliance

• Regulatory Adherence: We use collected data to comply with legal, regulatory, and ethical standards applicable to our operations, ensuring that our practices are in line with industry requirements.

• Dispute Resolution: Information may be used to address and resolve any disputes or claims related to the use of our services, ensuring fairness and compliance with our terms of service.

In using your information, we are committed to upholding the highest standards of privacy and data protection. We continually evaluate and update our data use practices to ensure they align with user expectations and regulatory requirements, fostering an environment of trust and respect.

5. How We Share Information

Checkmate Technology believes in maintaining the confidentiality of the data entrusted to us by our users. However, certain circumstances necessitate the sharing of information to facilitate service delivery, comply with legal obligations, or enhance user experience. Here is how and with whom we might share the data:

A. Sharing with Other Users

• Patients and Service Providers: To facilitate the provision of healthcare services, we share necessary information between patients and service providers. For example, patients may receive details about their service provider's qualifications, while service providers receive relevant health and location information about their patients.

B. Sharing with Service Partners

• Operational Partners: We collaborate with various service providers and third-party companies that assist in delivering our services. This includes technology providers, payment processors, and healthcare institutions. Only the essential information required to perform their specific services is shared.

• Integration Partners: Our platform may integrate with other systems or platforms to enhance the service experience. For example, integrating with electronic health record systems necessitates sharing certain patient data to streamline healthcare delivery.

C. Legal and Compliance Sharing

• Integration Partners: Our platform may integrate with other systems or platforms to enhance the service experience. For example, integrating with electronic health record systems necessitates sharing certain patient data to streamline healthcare delivery.

• Legal Proceedings: In the case of legal disputes or proceedings, we may need to disclose information as required by law, such as in response to court orders or legal investigations.

D. Sharing for Safety and Security

• Emergency Situations: In situations where immediate health or safety risks are present, we may share information to prevent harm or address emergency medical needs.

• Security Measures: To prevent fraud and ensure the security of our services, we may share information with security service providers or in the context of cybersecurity threats.

E. With Consent

• User-Initiated Sharing: Users may request or consent to the sharing of their information for reasons such as coordinating care with other healthcare providers, accessing third-party services, or for other personal reasons.

In every instance of data sharing, Checkmate Technology is committed to ensuring that only the necessary information is shared, respecting the privacy and confidentiality of our users. We require all third parties with whom we share data to adhere to similar standards of data protection and privacy, safeguarding the information from unauthorized access or use.

6. Data Security and Protection

At Checkmate Technology, we recognize the importance of safeguarding the personal and sensitive information of our users. We are committed to implementing robust security measures to protect data against unauthorized access, disclosure, alteration, and destruction. Here’s how we approach data security and protection:

A. Security Measures

• Encryption: We use strong encryption methods to protect data during transmission and storage, ensuring that sensitive information like personal identification and financial details are securely processed.

• Access Controls: Access to personal data is strictly limited to authorized personnel who have a legitimate need to access the information for service delivery or support. We enforce strict access protocols and monitor for any unauthorized access attempts.

• Secure Infrastructure: Our technology infrastructure is designed to provide a secure environment for the data we process. This includes the use of firewalls, intrusion detection systems, and regular security audits to identify and mitigate potential vulnerabilities.

B. Data Integrity and Confidentiality

• Data Minimization: We collect only the information necessary for the purposes described in our Privacy Policy, ensuring that we do not store excessive amounts of personal data.

• Regular Reviews: Our data handling practices are regularly reviewed and updated to ensure they remain effective and aligned with current privacy and security standards.

• Confidentiality Agreements: All employees and contractors of Checkmate Technology are bound by confidentiality agreements that require them to respect the privacy and confidentiality of user information.

C. Risk Management

• Threat Assessment: We continuously monitor for and evaluate threats to our data security, implementing measures to protect against potential risks.

• Incident Response Plan: We have established protocols to respond to data breaches or security incidents promptly, including notifying affected users and regulatory authorities, as required by law.

D. Compliance and Training

• Regulatory Compliance: We adhere to applicable data protection laws and regulations, ensuring that our data security practices meet legal requirements.

• ⦁ Employee Training: Our staff receives regular training on data protection and security, emphasizing the importance of safeguarding user information and complying with our privacy standards.

At Checkmate Technology, the security of your data is a priority. We are continuously evolving our security practices to address the changing landscape of cyber threats and to ensure the highest level of protection for your information.

To expand on Section 7 of the Checkmate Technology Privacy Policy, we can delve into the rights of users regarding their data, how they can exercise these rights, and the company's commitment to facilitating these processes:

7. Your Privacy Rights

Checkmate Technology is committed to not only protecting your privacy but also empowering you with control over your personal information. Understanding and exercising your privacy rights is pivotal to our partnership. Here’s how we support your rights and how you can exercise them:

A. Right to Access and Review

• Information Access: You have the right to access the personal information we hold about you. You can request a copy of your data to review its accuracy and completeness.

• Account Review: Through your user account settings, you can review and update your personal information to ensure it remains current and accurate.

B. Right to Rectification

• Data Correction: If you find that the information we have is inaccurate or incomplete, you have the right to request corrections or updates to your data.

C. Right to Erasure

• Data Deletion: You can request the deletion of your personal information from our systems, especially if it is no longer necessary for the purposes for which it was collected or if you withdraw your consent.

D. Right to Restrict Processing

• Usage Limitations: You have the right to request that we limit the processing of your personal data under certain conditions, such as if you contest the accuracy of the data or if the processing is unlawful.

E. Right to Data Portability

• Data Transfer: You can request the transfer of your data to another organization or directly to you in a structured, commonly used, and machine-readable format.

F. Right to Object

• Processing Objection: You have the right to object to the processing of your personal data, particularly in cases where we process your information based on legitimate interests or for direct marketing purposes.

G. Right to Withdraw Consent

• Consent Management: If we are processing your data based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

H. Automated Decision-Making and Profiling Rights

• Decision Influence: You have rights concerning automated decision-making and profiling. You can request human intervention or challenge decisions made solely on automated processes.

To exercise these rights, Checkmate Technology provides accessible channels for you to make requests regarding your data. We are committed to responding promptly and efficiently to your inquiries and requests, ensuring that your rights are respected and upheld.

8. Data Retention and Deletion

Checkmate Technology adopts a principled approach to data retention and deletion, balancing the need to provide our services effectively with the commitment to respect user privacy by not retaining personal information longer than necessary.

A. Data Retention

• Purpose-Driven Retention: We retain personal information for as long as needed to fulfill the purposes outlined in this Privacy Policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

• Legal and Regulatory Compliance: In certain cases, we may be legally required to keep data for a specific period to comply with applicable laws, such as tax laws and health service regulations, which mandate retaining certain types of data for a set period.

B. Retention Periods

• Service Data: Data related to the provision of services is typically retained for the duration of the user’s relationship with Checkmate Technology plus a reasonable period to comply with post-service obligations and legal requirements.

• Health Records: Health-related data may be retained for longer periods as required by healthcare regulations and standards, reflecting the need for continuity of care and historical medical record-keeping.

C. Data Deletion

• User-Requested Deletion: Users can request the deletion of their personal data from our systems. Upon receiving a valid request, we will delete the information unless there is a compelling reason to retain it, such as an ongoing legal obligation or a dispute resolution process.

• Automatic Deletion: We have mechanisms in place to automatically delete or anonymize unnecessary data after it no longer serves the initial purpose for which it was collected, or once the retention period expires

D. Safeguarding Information Post-Deletion

• Secure Deletion Processes: When data is deleted, we ensure that it is done securely to prevent unauthorized access or recovery, using methods that align with industry standards and best practices.

• Archiving and Anonymization: In cases where complete deletion is not possible or advisable (e.g., for historical analysis or research purposes), data may be archived or anonymized, removing all personal identifiers and ensuring that individuals cannot be re-identified.

At Checkmate Technology, we are committed to managing your personal information responsibly and transparently. Our data retention and deletion policies are designed to ensure that we only keep personal data for as long as necessary to fulfill our legal, ethical, and service-related obligations, always prioritizing the privacy and rights of our users.

9. Changes to This Privacy Policy

Checkmate Technology is committed to maintaining the highest standards of privacy and data protection, which requires our policies to be dynamic and responsive to changes in legal requirements, industry standards, and business operations. As such, we may update this Privacy Policy from time to time to reflect new practices, technologies, or regulatory requirements.

A. Notification of Changes

• Proactive Communication: When we make significant changes to our Privacy Policy, we will provide clear and prominent notice through our website, applications, or direct communication to our users, ensuring that you are aware of these changes before they take effect.

• Update Channels: Changes will be communicated through various channels, including email notifications, in-app messages, or posted updates on our website, to ensure that all users have the opportunity to review the changes.

B. Review and Consent

• Transparency Each update to our Privacy Policy will be accompanied by a summary of the key changes and their potential impact on users, helping you to understand the implications for your personal information.

• Consent and Acceptance: Depending on the nature of the changes, we may seek your consent to continue using our services under the new terms. Your continued use of Checkmate Technology’s services after the effective date of these changes constitutes acceptance of our updated Privacy Policy.

C. Archiving and Access

• Historical Versions: We will maintain an archive of previous versions of our Privacy Policy so that users can review the historical changes over time.

• Easy Access: The current Privacy Policy, along with its archived versions, will be accessible on our website, allowing users to review changes and understand the evolution of our data protection practices.

D. Engagement and Feedback

• User Feedback:We encourage and value feedback from our users regarding our Privacy Policy. User insights play a crucial role in shaping our data protection practices and ensuring that they meet the expectations and needs of our community.

• Continuous Improvement: Based on user feedback and ongoing assessments of our privacy practices, we will make adjustments to our Privacy Policy as necessary to ensure it remains relevant, effective, and user-centric.

At Checkmate Technology, we understand that privacy is an ongoing commitment. We are dedicated to continuously improving our practices to protect your personal information, ensuring transparency, and building a trustworthy relationship with our users. We encourage you to regularly review our Privacy Policy to stay informed about how we protect your data and your rights.

10. Contact Information

At Checkmate Technology, open and transparent communication with our users is essential to building and maintaining trust. We provide various channels for you to contact us regarding any aspect of your privacy and data protection.

A. Contacting Our Privacy Team

• Dedicated Support: Our Privacy Team is available to address any questions, concerns, or requests related to your personal data and privacy rights. You can reach them via email at privacy@checkmate.health, or through the contact form available on our website.

• Physical Mail: If you prefer to contact us by traditional mail, you can send your correspondence to Checkmate Technology Privacy Office, ensuring that your inquiries are directed to the attention of the Privacy Officer.

B. Customer Service and Support

• 24/7 Help Desk: For immediate assistance, our customer service team is available around the clock to help with account issues, service questions, or any urgent concerns regarding your data.

• Online Support Portal: Access our support portal for FAQs, resources, and live chat support. This platform provides detailed information on various privacy topics and guides on managing your data within our services.

C. Reporting Concerns and Incidents

• Incident Reporting: If you suspect a data breach or have encountered a privacy issue, please report it immediately to our security team via security@checkmate.health. Prompt reporting enables us to take quick action to protect your information.

• Feedback and Suggestions: We welcome feedback and suggestions for improving our privacy practices and policies. Your input is invaluable in helping us enhance data protection measures and service delivery.

D. Regulatory Contacts:

• Data Protection Authority (DPA): If you have concerns about how we handle your data that we have not resolved satisfactorily, you have the right to contact your local Data Protection Authority. We can provide you with the necessary information to get in touch with the relevant DPA.

At Checkmate Technology, we are committed to being responsive and attentive to your needs and concerns regarding privacy and data protection. We encourage you to reach out to us with any questions or feedback, as your privacy and trust are paramount to our operations.

11. Additional Information

Checkmate Technology is committed to providing a comprehensive understanding of our data handling practices. This section offers additional insights into how we manage your data, engage with our users, and ensure transparency in our operations.

A. Use of Cookies and Tracking Technologies

• Cookies: We use cookies to enhance user experience, remember user preferences, and improve our services. Our Cookie Policy provides detailed information on how we use cookies and how you can manage your cookie preferences.

• Tracking Technologies: Besides cookies, we may use web beacons, pixels, and other tracking technologies to collect information about your interactions with our services, which helps us tailor our offerings to better meet your needs.

B. Third-Party Services and Data Sharing

• Partnerships: We partner with third-party services to enhance our offerings. This may include sharing limited data with service providers, analytics companies, and marketing partners in line with our privacy commitments. The current third-party services utilized include JotForm, Twilio, Google Maps, Google Calendar, Stripe, and Amazon Web Services.

• Transparency in Partnerships: We are transparent about the data shared with third parties and require all partners to uphold privacy standards that are consistent with our policies

C. User Engagement and Feedback

• Community Involvement: We actively engage with our user community through forums, surveys, and feedback sessions to gather insights and improve our services.

• Responding to Feedback: We take user feedback seriously and incorporate it into our service improvement and policy refinement processes.

D. Privacy Education and Resources

• Educational Materials: We provide resources and educational materials to help users understand privacy issues and how they can manage their data effectively.

• Training and Awareness: We conduct regular training sessions for our employees to ensure they are knowledgeable about privacy issues and committed to protecting user data.

E. Compliance and Ethical Considerations

• Legal Adherence: We continuously monitor changes in privacy laws and regulations to ensure our practices are compliant and uphold high ethical standards.

• Ethical Data Use: We are committed to using data responsibly, ensuring that it is handled in a way that respects user rights and community values.

At Checkmate Technology, we believe in the power of transparency and informed choice. Our additional information section is designed to provide you with a deeper understanding of our privacy practices and to demonstrate our ongoing commitment to protecting your data and respecting your rights.